FOR HOTELS & RESORTS

Your callers oftenbook via an OTACan you keep up?

Every call answered on the first ring. Direct bookings captured before they leak to an OTA, upgrades upsold, reviews chased. More rooms filled at a better rate.

See how it fits
0% missed calls·More direct bookings·Mews + Opera
SEE IT WORK

More revenue per call, on your existing PMS.

Watch one booking call play out: the agent answers on the first ring, captures the direct booking before it leaks to an OTA, offers the upgrade, and sends the confirmation, then chases the review after the stay.

PLUGS INTO YOUR PMS

Every booking lands
in the system you already run.

New reservations, upgrades, and guest profiles flow straight into your stack. Native to Mews, Cloudbeds, and Oracle Hospitality (Opera) for your PMS. SiteMinder channel sync, with direct capture from Booking.com, Expedia, and Agoda. Revinate for guest CRM. Two-way sync of reservations, holds, rates, and guest tags. Webhook + REST for everything else.

INDUSTRY REALITY

Every unanswered call
is a room booked through an OTA.

Hotel revenue is won on the phone: the direct booking, the upgrade, the repeat guest. The industry's own data shows that channel leaks the most, and the room you miss tonight rebooks elsewhere at a commission. These are the numbers operators wrestle with on a busy night, not claims about any one platform.

Average industry data
30%
of booking calls go unanswered
at peak and after hours. Many of those guests book an OTA instead of calling back, so you lose the direct room and pay commission on it.
Source: hotel voice-channel benchmarks (industry avg).
Average industry data
15–25%
OTA commission per stay
is the margin you hand over when a booking goes through a third party instead of direct. The answered phone is your highest-margin channel.
Source: Kalibri Labs direct-vs-OTA economics.
Average industry data
6×
the value of a group RFP
versus a single transient night, yet group and event enquiries are the ones most often left on hold or in voicemail.
Source: hotel group-business benchmarks (industry avg).
Average industry data
65%
average occupancy
means a third of your rooms sit empty most nights. Every after-hours enquiry you miss is a room you could have filled at a better rate.
Source: STR global hotel occupancy data.
VS. THE STATUS QUO

A night-desk phone on hold
vs. a Kaigen agent.

Capability
Without Kaigen
With Kaigen
Booking calls answered at peak
~70% of calls
Every call, first ring
After-hours enquiries
Lost to voicemail or an OTA
Booked direct, 24 / 7 / 365
Upgrades & late checkout offered
Hit or miss
Every booking, on cue
No-shows & cancellations
When the desk remembers
Reminded twice, rebooked
Group & event RFPs
Slip through on busy nights
Captured, routed to your GM
Guest profile updated
Pen and paper
Synced to your PMS, every stay
QUESTIONS

Things owners
and GMs ask first.

Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.

See all FAQs

Three ways: it answers the booking calls you miss today, so more rooms book direct instead of leaking to an OTA at commission; it offers the upgrade, the late checkout, the spa or dining package on every booking, so revenue per guest climbs; and it chases the post-stay review, so your ranking and repeat bookings rise. Front-desk savings are a bonus, the revenue lift is the point.

You can choose. Most operators tell us guests don't realize until they ask. Sub-300ms latency, natural turn-taking, real interruption handling. We tune the voice to your property: warm and welcoming for a boutique hotel, crisp and concierge for a five-star resort.

It upsells within rules you set. On the right booking it offers the room upgrade, the late checkout, the sea-view, the spa or dining package, in your tone, never pushy. Every offer and acceptance lands on the reservation, so you can see the extra revenue it brings in.

Yes. Native two-way sync for Mews, Cloudbeds, and Oracle Hospitality (Opera), with SiteMinder for channel management. Your PMS stays the source of truth. The agent reads availability and rates live and writes reservations, holds, and guest notes back the moment the call ends.

Captured as structured fields on the reservation, not buried in a notes box. The agent confirms back to the guest verbatim, then your front desk and housekeeping see it the moment they pull up the booking. No game of telephone, and no high-value request slips through.

We run it, we do not ship it and walk away. Every call is scored against quality and outcome evals, a human from the Kaigen team stays in the loop on edge cases and anything the agent is unsure of, and what it learns from real guests feeds back into weekly tuning. You get an agent that sharpens with use, not a tool that ships once and drifts.

These are your highest-value enquiries, so it never drops one. It takes the RFP, qualifies it (room-block size, dates, event space, budget bracket), and routes to your GM or sales team with the brief, or holds within rules you set. For bookings above a threshold you choose, it always hands off to a human.