Your callers oftenpanic-call at 2amCan you keep up?
Every call answered, after hours and overflow included. The job gets qualified, the right tech dispatched, the visit confirmed. Even at 2am on a holiday.
From a ringing phone to a job on the board.
Watch a 2am emergency become a booked job: the agent answers on the first ring, triages the urgency, dispatches the right tech, and texts the ETA, instead of sending the caller to voicemail and the next company.
Every booked job lands
where your shop runs.
Native sync to ServiceTitan, Housecall Pro, Jobber, and FieldEdge, so booked jobs hit your board automatically. Live tech-tracking via Samsara. Angi and Thumbtack lead routing. Urban Company connector for India. Webhook + REST for everything else.
A missed call is a missed job.
That is revenue out the door.
Trade publications and ACCA's own survey data agree: an unanswered call, after hours or at peak, is almost always a booking handed to the next contractor. These are the industry's published numbers, not ours.
Jobs lost to voicemail
vs. jobs on the board.
Things shop owners
ask us first.
Don't see yours? Drop us a line, or have our agent call you back in 30 seconds.
See all FAQsYes, that is the core of the triage. The agent scores urgency by language ("water everywhere," "no heat," "sparks") plus context (outdoor temp, time of day, household). Emergencies get a tech, quotes get a callback, tire-kickers get a polite estimate window. Your trucks roll on jobs that pay, and the rest still leave a record.
It syncs live with your ServiceTitan, Housecall Pro, or Jobber dispatch board: who is on a job, ETA to wrap, drive time to the next address (via Google Maps and your fleet GPS), and skill match. It books the right tech for the job, not the next name on the list.
52 languages, native voice, with the same agent switching mid-call if the homeowner does. That keeps the booking in service trades where 30%+ of inbound calls in some markets are Spanish-first.
Quoted ETAs come from live GPS and traffic, not guesses. If a job runs long, the agent calls the next customer to update them, so the booking holds and your CSI scores go up, not down.
We run it, we do not ship it and walk away. Every call is scored against quality and outcome evals, a human from the Kaigen team stays in the loop on edge cases and anything the agent is unsure of, and what it learns from real calls feeds back into weekly tuning. You get an agent that sharpens with use, not a tool that ships once and drifts.
You hear it before any customer does. We tune the voice, tone, and triage questions to your shop, and you approve every script in two review passes. The agent answers with empathy first (safety check, local caller ID), so callers stay on the line and the job gets booked.